Stuck on Checking for Plugin Update

Support
1

Describe your issue here:

I just updated to 3.1.4, and when restarting Ableset it is stuck Checking for Plugin Update. The modal pops up prompting to Quit and Reopen Ableton (which isn’t running at all), I click okay, restart Ableton and nothing happens.

Please fill out these values to make it easier to troubleshoot:

  • OS and Version: macOS Sequoia 15.7.3
  • Version of AbleSet: 3.1.4
  • Version of Ableton Live: 14.4.1

I have a log package - it seems as though the main thread for Ableset is hung. Downgrading to a version before 3.1.X has resolved the issue for now.

2

Hey @Brendan_Lyons, welcome to the forum!

Thanks for the detailed report and for already grabbing a log package!

When you updated to 3.1.4, did you reinstall the plugin as a Control Surface? You can re-trigger this manually from AbleSet’s icon tray: click the AbleSet icon in the menu bar, click the gear icon (:gear:), and select “Add AbleSet Plugin to Ableton”. Then check that it’s still selected under Live → Preferences → Link/Tempo/MIDI.

Could you upload that log package (plus the .als files, no audio needed) to our support inbox so we can take a closer look?

I’m looking forward to your reply!

3

I’ve tried that, yes. No luck. It stays hung on the checking for plugin update message.

I’ve uploaded the log package and .als file - looking forward to getting this ironed out!

4

Hey @Brendan_Lyons,

Thanks for confirming and for uploading the log package!

We’ll dig into the logs and get back to you as soon as possible.

5

Checking in. Any updates?

6

Hey @Brendan_Lyons, I just checked your log package and it seems that AbleSet thinks Live is running on your machine even though it isn’t.

There could be another process that starts with “Ableton Live” running which AbleSet mistakes for Live. Could you check the Activity Monitor app to ensure there’s no process with a similar name to Live?

If you’re comfortable using the Terminal, you could also run this command to check which process could cause AbleSet to think that Live is running:

ps -A | grep "/Ableton Live"

I’ll release a new beta soon that reduces the chance of false positives, which will fix this issue you’re experiencing.

In the meantime, you could also try restarting your Mac and then running AbleSet before starting Ableton Live again.

Let me know if this helps! :slight_smile: