+LOOPGUIDE inconsistency

Support
1

Hi,

I’ve noticed that occasionally, when entering a loop, the +GUIDE tracks don’t mute as they should, and the +LOOPGUIDE doesn’t activate.

This has happened to me a few times during live performances, and unfortunately, I haven’t had the chance to analyze the issue in detail. Most of the time (around 95%), it works as intended, but in rare cases, the cues don’t switch properly. As a result, I end up stuck in the loop with the normal +GUIDE cues still playing.

I apologize for not being able to replicate the issue yet. I’ll dedicate some time to figuring out the specific conditions that cause this failure, but so far, I haven’t been able to identify the root cause.

  • OS and Version: macOS Ventura
  • Version of AbleSet: 2.7.3
  • Version of Ableton Live: 12.1
2

Hey @Pablo_Fergus, please excuse my late reply!

To troubleshoot this issue, could you DM me the project file you’re working with and the song and section you last experienced this issue with?

A log package would also greatly help with troubleshooting. You can create one by opening AbleSet’s status window, clicking the settings icon on the top right, and then selecting “Create Log Package”.

If the files are too large to DM, you can also upload them to my support inbox.

I’m looking forward to your reply! :slight_smile: