Ableset Onboarding Window pops up everytime I open ableset on my "Show User"

I have this problem where the Ableset Onboarding Window pops up every time I open Ableset on my show user but not on my personal user. The window asks me to install the plugin, activate ableset, and check out the docs, all of which I’ve done. I always just close the window and go about my business with no problems.

  • Mac OS 15.3.1
  • Ableset 2.7.4
  • Live 12.1.10

Hey @lpage,

Thank you for reporting this issue, that’s an interesting one!

Could you send me an AbleSet log package while you’re logged in to your show user account? You can create one by opening AbleSet’s status window, clicking the settings icon on the top right, and then selecting “Create Log Package”.

If the files are too large to send via email, you can upload them to my support inbox instead.

I’m looking forward to your reply! :slight_smile:

Hi Leo,

Sorry this took me so long, I’ve just uploaded my log file to your inbox.

Thanks! I’ll take a look at it soon :slight_smile:

Hey @lpage, please excuse my late reply on this issue!

I just took a look at your logs. AbleSet always opens the onboarding window when starting if you haven’t run the plugin installation yet.

The easiest way to work around this would be to go through the plugin installation process on your Show user once.

This worked. Thank you!