AbleSet not Syncing/Loading Session

Support
1

AbleSet not syncing/recognizing session:

Just bought and downloaded today after hearing a ton of great things. Initially had problems with Ableset connecting and authorizing but got it together. Ableset initially worked on the first session I opened and ran, ran as intended. However, having more issues now with AbleSet recognizing the session/markers/data and when the Ableset window opens, nothing loads into it (the small window nor the browser window formats).

I’ve tried this on a couple different sessions to see if there was something with the particular session, same result. Also tried restarting/redownloading/and that whole nine yards of a process. No cigar with it.

I am getting the “AbleSet is up and running” screen in the app window however.

  • OS and Version: (macOS Ventura 13.6.9)
  • Version of AbleSet: (2.7.1)
  • Version of Ableton Live: (12.0.5)
2

Hey @Josh_Isaac, welcome to the forum, and thank you for purchasing AbleSet!

I’m sorry to hear that you’re experiencing issues with the app! To troubleshoot this, could you send me a log package along with a video or screen recording showing the behavior of AbleSet on your machine?

You can create a log package by opening AbleSet’s status window, clicking the settings icon on the top right, and then selecting “Create Log Package”.

To send the files to me, you can upload them to my support inbox.

I’m looking forward to your reply and hope we’ll find a solution soon!