Ableset fails to FETCH the license

Support
1

The dreaded “sometimes” word comes into this support email (oh no!)
Sometimes when I launch Ableset, and then tell it to launch " the last Ableton Liveset", Ableset does successfully assess which last (more recent) LIVE project to load, but then goes into a tailspin and says “waiting Ableton to finish loading”…and never recovers.

Sometimes I can “quit” AS, and restart AS, and that fixes it. Sometimes a laptop reboot fixes it (but not always…odd).
And then, sometimes when I do the opposite, launch Ableton first, then Ableset, and sometimes Ableset will say “Connecting with Ableton”, followed by the same adventure .

In both these situations, I can go to Ableset Settings, and it says “Fetching License”.
Sometimes I can resolve this by logging into my AS account (by sending the lic#, then waiting for the AS email, hitting the link, and getting into my AS account). But today, that is not working.
I have tried this with my NordVPN on or off.
A reboot fixes it.
Hmmmm.
So my question is, on a computer that does not have this (sometimes) problem, does Ableset only need to get to the License file in the \appdata folder, or does AS need to have a Logged-In connection with the AS online User Account (and thus, it must have internet to connect)? Or perhaps is there some cookie/sometime that expires in X days?
{{ I am also interested in the answer from a Live GIG viewpoint, wondering about what I will need if a reboot is ever necessary…thanks Leo }}

— I have uploaded a log-package.

----note: I am a heavy Google Drive user, but my Ableset \appdata folder is not on “G:” (only some setlist .json files). And when my “G” drive fails, Ableton and all else craters (so my 1st guess is that I don’t think the “G” drive is related to the occasional endless “fetching” ).

  • **OS and Version: Windows 11
  • **Version of AbleSet: 2.7.5
  • **Version of Ableton Live: 11.3.41 (I just noticed, I thought I had .3.3, but it looks like Ableton is now at .41 on this laptop)
2

Hey @nevillewhitemusic, thank you for reporting this issue!

It seems that AbleSet fails to connect to Live on your machine sometimes. The “Fetching License” status is a bit misleading in this case, this is just a placeholder text that is shown when the license hasn’t been fetched yet.

Fetching the license only happens after AbleSet has connected to Live, so in your case, the license is never fetched.

Generally, if your computer is connected to the internet, AbleSet will fetch your license to make sure everything’s up to date. If the license can’t be fetched for some reason (no internet, servers down, etc.), AbleSet uses the information it has from the license file that’s stored on your computer.

I’ll check if I can reproduce this connection issue on my end and will let you know once I’ve found out more about it.

3

Actually, this might be related to your NordVPN configuration, but in a different way. I’ve checked the logs of Ableton Live and noticed that the AbleSet plugin can’t open a connection on 127.0.0.1 which is a loopback IP address pointing to your own computer.

This IP address should always be available but it doesn’t seem to exist on your system. I wonder if NordVPN removes this IP address when it’s activated, which could explain a reboot fixing the issue because that resets the network configuration.

4

thanks. yup, very likely.
I was in Europe when I sent the Support request, using NordVPN, but now back in USA (Minneapolis), and the Fetching issue has not re-occurred yet (and, I don’t use Nord in the USA). I will test using Nord at some point to flush this out. Thanks for the support!

5

Hi Leo,

I seem to have encountered the same issue. Last week, when I was setting up my equipment for a show, Ableset (on the main computer) kept searching for a license. Due to time constraints, I had to use the backup computer instead. Later, after restarting the main computer and connecting it to the internet, it finally returned to normal.

How can this issue be resolved? It’s quite frustrating when time is tight, especially since the main computer was working fine before arriving at the venue (without being connected to Wi-Fi or the internet).

  • OS and Version: macOS 12.6.3

  • Version of AbleSet:3.0.0-Beta.4

  • Version of Ableton Live:12

Thanks!

6

Hey @GOODSHOW,

I’m sorry to hear that you’ve experienced this issue as well! When it happens again, could you send me a log package so I can take a closer look under the hood to figure out what might be causing this issue on your end?

I’m looking forward to your reply!

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