Hey @tempo.titan, welcome to the forum!
Could you please update to the latest beta and check whether the previews work there?
Two things to keep in mind before you update:
- Canvases edited with AbleSet 3.2 can’t necessarily be opened by older versions. If you’re using Canvases, please make a backup copy of the
Canvasesfolder first. You can find it by opening AbleSet’s icon tray, clicking the gear icon, and selecting “Open AbleSet Folder”. - If AbleSet has trouble connecting to Live after the update, click the gear icon again, select “Add AbleSet Plugin to Ableton”, and save your project. 3.2 needs a newer version of the plugin.
Once you’re on the beta, please try the previews again and let me know if it’s still happening.
If it is, could you please create a Log Package?
You can create a log package by opening AbleSet’s icon tray, clicking the gear icon, and then selecting “Create Log Package”.
Please make sure to include your project files as well (just the .als files, no audio needed).
To send the files, you can upload them to AbleSet’s support inbox.
I’m looking forward to your reply!